ABOUT «SEMARAH HOTELS» OPERATION

ABOUT HOTEL OPERATIONS

Following services are available during emergency period:

  • Accommodation
  • Restaurant SNOB services
    breakfast – I-VII 07:00 – 10:30
    room service – I-VII 12:00-22:00 (last order up to 21:30)
    outdoor terrace Secret Garden – I-VII 12:00 – 22:00 (last order up to 21:30)
    Available to all guests subject to national epidemiological safety requirements.
    restaurant SNOB – I-VII 12:00 – 22:00 (last order up to 21:30)
    Available to guests upon presentation of a valid Covid19 digital certificate or rapid antigen test within the last 6 hours
  • Hedonic SPA services are available by making an appointment and by presenting a valid Covid-19 digital certificate
    wellness centre I-VII 7:00-22:00
    gym I-VII 7:00-22:00
    spa centre I-VII 7:00-21:00

SEMARAH HOTELS GROUP COMMITMENT TO HYGIENE AND SAFETY

 

STAFF WORKING ENVIRONMENT
Staff are provided with personal protective equipment: masks, gloves and hand sanitisers. Workplaces are regularly disinfected and staff to undergo regular temperature screening before shift.

STAFF WORKING ENVIRONMENT
Guests will have access to hand sanitisers in public areas. Protective screens are deployed at selected customer service touchpoints.

PHYSICAL DISTANCING
The number of guests will be limited in enclosed areas and the required distance indoors. The floor marking will be used as a guide to the required distance.

ENHANCED HOUSEKEEPING
The frequency of disinfection and cleaning of hotel areas has been increased.

ROOMS
Elevated cleaning protocols with increased sanitisation of high-touch areas such as door handles, kitchen cabinet, wardrobe, TV remote controls and light switches. To reduce personal contact during stay, guests may refuse Housekeeping service.

FOOD
Guests are offered an individual breakfast. Improved food safety standards and protocols for food deliveries, production and service. Room service orders without additional charge.

GIFT CARD EXTENSION

  • All gift cards with expiration date until 30.04.2021, will be automatically extended until 30.12.2021
  • The validity period for gift cards purchased during the Stockmann Crazy Days spring 2021 promotion is extended until 31.08.2021.

Please be informed that if you are relocating your accommodation, reservation department will offer a date upon availability at the hotel. Please contact the reservation department to change the booking dates.

Thank you for your understanding and cooperation!


Semarah Hotels team

RESERVATION DEPARTMENT

Working days: 9am – 5pm
+371 66119339
[email protected]tels.com

Reservation