About «Semarah Hotels» operation

Reservation

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SEMARAH HOTELS GROUP COMMITMENT TO HYGIENE AND SAFETY

 

STAFF WORKING ENVIRONMENT

Staff are provided with personal protective equipment: masks, gloves and hand sanitisers. Workplaces are regularly disinfected and staff to undergo regular temperature screening before shift.

 

GUEST SAFETY

Guests will have access to hand sanitisers in public areas. Protective screens are deployed at selected customer service touchpoints.

 

PHYSICAL DISTANCING

The number of guests will be limited in enclosed areas and the required distance indoors, including the restaurant, conference rooms, swimming pool and elevators. The floor marking will be used as a guide to the required distance.

 

ENHANCED HOUSEKEEPING

The frequency of disinfection and cleaning of hotel areas has been increased, for example in the swimming pool, gym, relax areas and elsewhere. It has developed stringent guidelines and have established an internal inspection.

 

ROOMS

Elevated cleaning protocols with increased sanitisation of high-touch areas such as door handles, kitchen cabinet, wardrobe, TV remote controls and light switches. To reduce personal contact during stay, guests may refuse Housekeeping service.

 

FOOD

Guests are offered an individual or buffet breakfast. Improved food safety standards and protocols for food deliveries, production and service. Room service orders without additional charge.

 

SPA, POOL, SAUNAS & GYM

To reduce the number of people present and ensure a smooth flow in the changing rooms, for pool, sauna and gym visit number of people is limited. Wellness visit must be scheduled in advance.

 

MEMBERSHIP EXTENSION

 

  • Wellness centre Hedonic SPA memberships will be activated from June 25th, 2020

 

GIFT CARD EXTENSION

 

  • All gift cards with expiration date after March 22th, 2020 and till hotel opening, will be automatically extended till December 30th, 2020
  • Lieliska dāvana and Balttour purchased offers with expiration date after March 22th, 2020 and till hotel opening, will be automatically extended till December 30th, 2020
  • Please be informed that if you are relocating your accommodation, reservation department will offer a date upon availability at the hotel. Thank you for your understanding and cooperation!
Reservation department

Working days: 9am – 5pm

 

+371 66119339 | reservations@semarahhotels.com

 

«Semarah Hotels» team

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