Available services during an emergency period

Reservation

***

Due to increased restrictions announced in the country from November 9 to December 6, access to some of the Grand Poet Hotel services are restricted.

 

 

The following services are available to hotel guests ensuring all necessary security measures:

  • Accommodation
  • In room breakfast delivery every day from 07:00 to 10:30, leaving a completed order form with breakfast selection and delivery time on the door handle of your room
  • In room lunch and dinner delivery every day from 12:00 to 22:30, choosing menu by phone # 606 or +371 60008606
  • The Fitness suite is available for guests staying at the hotel by making a reservation for visit # 600 or +371 60008600

 

The following services are not available until the end of the emergency:

  • Spa massages and rituals
  • Wellness center

 

Hedonic SPA memberships

Memberships to the Wellness center and Fitness suite that are valid from 9.11.2020 until 30.12.2020 will be extended until 31.03.2021.

For additional information, please contact Hedonic spa

+371 60008600 | hedonic@semarahhotels.com

 

Until the end of the emergency period, the restaurant services are available for customers to take with them by pre-selecting dishes by phone

Every day: 12:00-22:30

For food orders: +371 60008606

 

Gift card extension

  • All gift cards with expiration date is 08.11.-30.12.2020, will be automatically extended until 30.03.2021.
  • Lieliska dāvana and Balttour purchased offers with expiration date is 08.11.-30.12.2020, will be automatically extended until 30.03.2021.
  • Please be informed that if you are relocating your accommodation, reservation department will offer a date upon availability at the hotel. Thank you for your understanding and cooperation!

 

 

 

SEMARAH HOTELS GROUP COMMITMENT TO HYGIENE AND SAFETY

 

Please respect 2 m social distancing, sanitize Your hands and wear a face mask.

 

STAFF WORKING ENVIRONMENT

Staff are provided with personal protective equipment: masks, gloves and hand sanitisers. Workplaces are regularly disinfected and staff to undergo regular temperature screening before shift.

 

GUEST SAFETY

Guests will have access to hand sanitisers in public areas. Protective screens are deployed at selected customer service touchpoints.

 

PHYSICAL DISTANCING

The number of guests will be limited in enclosed areas and the required distance indoors, including the restaurant, conference rooms, swimming pool and elevators. The floor marking will be used as a guide to the required distance.

 

ENHANCED HOUSEKEEPING

The frequency of disinfection and cleaning of hotel areas has been increased, for example in the swimming pool, gym, relax areas and elsewhere. It has developed stringent guidelines and have established an internal inspection.

 

ROOMS

Elevated cleaning protocols with increased sanitisation of high-touch areas such as door handles, kitchen cabinet, wardrobe, TV remote controls and light switches. To reduce personal contact during stay, guests may refuse Housekeeping service.

 

FOOD

Guests are offered an individual or buffet breakfast. Improved food safety standards and protocols for food deliveries, production and service. Room service orders without additional charge.

 

SPA, POOL, SAUNAS & GYM

To reduce the number of people present and ensure a smooth flow in the changing rooms, for pool, sauna and gym visit number of people is limited. Wellness visit must be scheduled in advance.

 

 

Reservation department

Working days: 9am – 5pm

+371 66119339 | reservations@semarahhotels.com

 

 

«Semarah Hotels» team

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